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Home/Refunds And Cancelation
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of the refund shall be following the clauses as set forth:
A refund request shall be made when the disruption is caused due to technical glitches such as disturbance over the call due to weak signal strength, background noise, Astrologer being inaudible in the website/Application (hereinafter referred to as “Platform”). A refund request shall be made in case the Astrologer is not capable of delivering the requested service or has failed to deliver services in the language requested by the user. A refund request shall be made in case the services provided by the Astrologer were wholly irrelevant or inappropriate. By requesting a refund, user is agreeing to provide Super Astrologer (A division of Thinkvedic Services Pvt Ltd) customer care team permission to access the recording of the consultation for which refund has been requested, in order to determine whether the case is fit for refund. Super Astrologer’s (A division of Thinkvedic Services Pvt Ltd) customer care team’s decision on processing the refund is at the sole discretion of the team and such decision is final in nature.
PROCESSING OF REFUND
Refunds are done within 07 business days and the amount shall be credited in the “In-App wallet” of the Customer.
All Refund requests shall be made by the Customer by contacting to the Customer support available on the Platform, which will be the official mode of communication with the Platform and the Company. The Company shall waive all other means of communication made. Customer shall make the refund requests (if any) within 24 hours of availing the services. All Refunds shall be made only on the basis and upon investigation by the Company’s Customer care on following such guidelines.
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the product/services as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company or by an Astrologer and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you.
Parties shall be governed by the laws of India. For purposes of enforcement of arbitration awards, equitable relief, or if for any other reason litigation is permissible under this agreement, each party hereby irrevocably agrees to the personal jurisdiction and venue of the courts at Lucknow, Uttar Pradesh India.
We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.
Note: No refund requests will be entertained for the lack of accuracy of any consultation. As Super Astrologer (A division of Thinkvedic Services Pvt Ltd) is an intermediary, Super Astrologer (A division of Thinkvedic Services Pvt Ltd) takes no responsibility for the factual accuracy of any consultation.
All refund requests have to be placed within 24 hours of the consultation by writing to support@superastrologer.com
